Cancellation Button 2026
Cancel with two clicks - it must be this easy.
2-Click Cancellation
Maximum 2 clicks to end contract
24/7 Available
Cancel anytime, not just weekdays
Instant Confirmation
Email confirmation within seconds
Legally Binding
Legally required, proof secured
How 2-Click Cancellation Works
Find Button
The provider must have a clearly visible link "Cancel contracts here" on their website.
Enter Data
Name, email, contract number if applicable. Nothing more can be required - no login needed!
Confirm & Done
Click "Cancel now". You immediately receive an email confirmation with cancellation date.
Providers That Must Have the Button
Streaming
Netflix, Spotify, Disney+, Amazon Prime
Telecommunications
Mobile contracts, DSL providers
Energy
Electricity and gas providers
Media
Magazines, online newspapers
Fitness
Gyms with online sign-up
Software
Cloud services, subscription software
What Providers CANNOT Demand
Login Required
Cancellation must be possible without an account
Phone Call Required
"Call us" is not a valid alternative
Retention Attempts
"Are you sure?" dialogs are restricted
Hidden Button
Must be easy to find and clearly visible
No Button? Here Is What to Do
If a provider has no cancellation button, informal cancellation by email is still valid. Note date and time, take screenshots. You can report the violation to consumer protection.
Frequently Asked Questions
What is the cancellation button?
The cancellation button is a legal requirement for online providers: Contracts concluded online must also be cancellable online with a maximum of 2 clicks.
When does this apply?
The cancellation button has been mandatory since July 2022. From 2026, requirements are tightened and controls increased. More providers must offer the button.
Which contracts are affected?
All ongoing contracts concluded online: Streaming subscriptions, gyms, magazines, mobile contracts, insurance, energy providers and more.
How does cancellation work?
1. Click 'Cancel contracts here', 2. Enter data (name, contract), 3. Confirm 'Cancel now'. You receive confirmation by email.
What if there is no button?
Providers without a cancellation button violate the law. You can complain to consumer protection. In doubt, informal cancellation by email is valid.