Contact
You can reach CheckAlle.de by email at info@checkalle.de. We read every message.
Key Takeaways
- Email is the contact route for user questions: info@checkalle.de. There is no support hotline.
- We usually reply within a few working days, but we do not promise a fixed response time.
- We compare tariffs. We do not give personal advice on insurance, finance or legal matters.
- Questions about an existing contract go to your provider, not to us.
- Using the site is free for you. We are funded by commissions from our comparison partners.
How to contact us
Email the editorial team
Write in whichever language is easiest for you. We read German, English and Turkish. If your message is about a specific page, the address of that page helps us most.
When it makes sense to contact us
CheckAlle.de is a comparison site for electricity, gas, insurance and financial products in Germany. The editorial team can help you in these cases:
- A comparison calculator will not load, freezes, or shows something odd.
- A figure in one of our articles looks outdated or simply wrong.
- A link is broken or points to the wrong page.
- You want to know where a number comes from and what date it refers to.
- You are a provider, a newsroom or a public body and want to flag something.
What we cannot help with
CheckAlle.de compares tariffs and does not broker them itself. For that reason the editorial team cannot do the following for you:
- We will not tell you which tariff to sign. That would be personal advice, and we do not offer it.
- We cannot intervene in an existing contract. The contract is between you and the provider.
- Cancellations, claims and invoices are handled by your provider.
- We do not review individual cases or recalculate personal quotes.
If you need an assessment of your personal situation, the German consumer advice centres (Verbraucherzentrale) are a good first stop. They advise independently and take no money from providers. Complaints about banks and insurers go to BaFin, and for a dispute with a provider in another EU country the European Consumer Centre can help.
How CheckAlle is funded
Using CheckAlle.de is free for you. The site is funded by commission: if a contract is concluded through one of our comparison links, our comparison partner pays us a fee.
Which providers appear in a comparison, and in what order, comes from the data of the comparison partners whose calculators we embed. We present the tariffs side by side; we do not rate them on behalf of individual providers.
Who runs this site
The provider, the postal address and the remaining mandatory details are in the imprint. How we handle your data is set out in the privacy policy, and the terms of use in the terms of service.
For an overview of what we compare, see our topics. The most used English guides are the insurance comparison and the broadband comparison.
Frequently asked questions about contacting us
How do I contact CheckAlle.de?
By email at info@checkalle.de. There is no phone line for user questions. The legally required provider details are in the imprint.
How long does a reply take?
We read every message and usually reply within a few working days. We do not promise a fixed response time, because there is no staffed support desk behind the site.
Can you tell me which tariff I should choose?
No. CheckAlle.de compares tariffs and explains how they differ. We do not offer personal insurance, financial or legal advice, and we are not permitted to.
Does using the site cost anything?
No. The comparison is free for you. We receive a commission from our comparison partners when a contract is concluded through a comparison link.
I have a problem with an existing contract. Can you step in?
No. Contracts are always concluded directly between you and the provider, not with CheckAlle.de. Cancellations, claims and invoices go to your provider. Their contact details are in your contract documents.
I found an error on the site. Where do I report it?
To info@checkalle.de. It helps most if you include the address of the page and a short note on what looked wrong. Reports about outdated figures are especially welcome.
Who writes the content on CheckAlle.de?
The CheckAlle.de editorial team. We do not publish under individual author names; the editorial team is responsible for the content. The site operator is named in the imprint.
Where do I find the privacy information?
In the privacy policy. It also explains what happens to the data in an email you send us.
Last updated: · CheckAlle.de editorial team